Hello,

 

The Parentview system runs on Internet Explorer using an ActiveX plug- in.  Your company may be blocking the ActiveX control. 

 

First, please check these settings in Internet Explorer:

 

Click on tools

 Internet Options

  Security tab

   Custom Level button

 

In the ActiveX Controls and Plug-Ins Section please make sure the settings are enabled or prompt button(in the internet section and the local intranet section).  

 

Download signed ActiveX controls

Initialize and script ActiveX controls not marked as safe Run ActiveX controls and plug-ins Script ActiveX controls Marked safe for scripting 

 

Also click on trusted sites in the security tab and add www.parentview??.com  

 

Substitute ?? with one of the following depending on your location cr (Cranford) wb (Woodbridge) is (Iselin) nb (North Brunswick)

 

The next step is to clear out some temporary files:

 

Tools

  Internet Options

    In the temporary internet files section 

       Delete cookies  (respond yes to pop-up message)

       Delete files    (respond yes to pop-up message)

       Settings 

         Click on View Objects

           Select and delete the following files :   

               files containing a combo of letters and numbers

               NVR_vactrl.NVRvactrl

               prjNowView.NowView

 

Finally, make sure the status of the Internet Connection Firewall is not set to 'started'

     

Right mouse click on My Computer Icon

   Choose Manage

   Choose Services and Applications

      Double-click on Services

        Check staus of item Internet Connection Firewall (ICF)/ Internet Connection Sharing (ICS)

 

Proceed to close out I.E. and reboot

Login to parentview and install program

 

Please let us know if this still does not work.